InTicket project is an innovative platform where we gather user feedback from the field, track new ideas and requests, and seamlessly integrate them into our development process to enhance our applications continuously.
Features
Incident ManagementIncident Management allows teams to efficiently capture, categorize, and resolve customer issues. It ensures quick response to service disruptions, maintains clear tracking of resolutions, and improves overall customer satisfaction by preventing oversight of critical incidents.
Change ManagementChange Management streamlines the process of planning, approving, and implementing changes within the system. It minimizes risks, improves coordination between teams, and ensures that all updates are properly documented and executed with minimal disruption to operations.
NotificationNotification module ensures timely and relevant updates are delivered to users regarding incidents, changes, or task progress. Whether via email, SMS, or in-app alerts, this feature keeps everyone informed, enabling quicker response times and improved coordination.
Business RulesBusiness Rules module automates workflows based on custom logic and triggers. It allows teams to define rule-based actions like auto-assigning tickets, setting priorities, or sending alerts—ensuring consistency, reducing manual effort, and enhancing service efficiency.
SLAs and EscalationsThe SLAs and Escalations module ensures service commitments are met by tracking response and resolution times. When deadlines are at risk, escalations alert, helping teams prioritize critical tasks and maintain high service quality.
DashboardsDashboards provide a real-time overview of system activity and key metrics. Monitor SLAs and make data-driven decisions with ease.
Kanban ViewThe Kanban View provides a visual way to manage tasks and workflows through columns and cards. It improves clarity, helps teams track progress and enables seamless task movement functionality between phases.
Organization/Branch/Team ManagementTeam management function allows admins to structure and manage the entire organization within the system. It supports creation and management of branches, departments, and teams—ensuring clear role assignment, hierarchy control, and smoother collaboration across all units.
Reports and AnalyticsReports and Analytics transforms raw data into meaningful insights with customizable reports. Teams can monitor performance, track trends and make strategic decisions based on real-time analytics.
Active Directory IntegrationActive Directory Integration module enables seamless synchronization of users, roles, and organizational data. It simplifies authentication, improves security, and ensures users have the right access based on their AD profiles.
Jira Service Desk IntegrationJira Service Desk Integration connects Inticket with Jira, enabling seamless ticket syncing, issue tracking, and collaboration between support and development teams. It boosts workflow visibility and ensures faster incident resolution across platforms.
